<body><script type="text/javascript"> function setAttributeOnload(object, attribute, val) { if(window.addEventListener) { window.addEventListener('load', function(){ object[attribute] = val; }, false); } else { window.attachEvent('onload', function(){ object[attribute] = val; }); } } </script> <div id="navbar-iframe-container"></div> <script type="text/javascript" src="https://apis.google.com/js/platform.js"></script> <script type="text/javascript"> gapi.load("gapi.iframes:gapi.iframes.style.bubble", function() { if (gapi.iframes && gapi.iframes.getContext) { gapi.iframes.getContext().openChild({ url: 'https://www.blogger.com/navbar.g?targetBlogID\x3d6338414780916879922\x26blogName\x3dMichael+E.+Nolan\x26publishMode\x3dPUBLISH_MODE_BLOGSPOT\x26navbarType\x3dBLUE\x26layoutType\x3dCLASSIC\x26searchRoot\x3dhttps://mikeenolan.blogspot.com/search\x26blogLocale\x3den_US\x26v\x3d2\x26homepageUrl\x3dhttp://mikeenolan.blogspot.com/\x26vt\x3d1148428712544741238', where: document.getElementById("navbar-iframe-container"), id: "navbar-iframe" }); } }); </script>

Lobster Fishing in Belize

Saturday, January 26, 2008 by Mike Nolan

Here's a repost from my families around the world trip blog - http://www.takethekidswith.com/.

My wife is such a great writer that I only wrote a few entries - this is my favorite.

Tony invited me (Mike) fishing today. June 15th is lobster open – in keeping with Belize’s ecologically friendly culture, the people decide to let the “bugs” have a bit of a honeymoon from January 15th – June 15th every year. Today, the honeymoon was over.


I woke at 4am – let me re-phrase that- 4 !#@!%$!@#%!#$% am. On the dock at 4:30 – with masks, fins, and a couple of bottles of water. We were off the dock before sunrise. We boated about 15 minutes to the area between two section of Hol Chan marine reserve. As the sun came up, we started to look for the “traps” that Tony and his father put down.Lobster traps in Belize are more like come and go as you please hotels for Lobster. Pretty much a 6’ x 8’ square made of timber, with corrugated aluminum on top.


The traps lay in about 15’ of water, and serve as ideal resting place for lobster, crabs, skates and scorpion fish.Upon arrival, Charlie would jump in, and signal if it was worth a go – it almost always was. We’d all jump in with “Hook sticks” 4’ long sticks with very large barbless fishing hooks taped to one end.


The trick was to dive down, and position the hook underneath the lobster, and jerk backwards, hooking a point under the hard shell, and before the tail meat. At this point, if you have done everything correct, you now have a writhing, angry underwater cockroach on the end of a stick.


Also, it will occur to you that you are out of breath and 15’ underwater. Because the hooks are barbless, the angry bug will squirm off if you don’t grab it.


Nature has pretty much designed these creatures to be among the most “un-grab-able” in history. Mostly pointed, sharp and pissed off. And they make this “cruck cruck” sound that reminds you of how content they were to be safe and secure under their hotel, and how unhappy they are with a hook up their ass.


The boys hooked 10 for every 1 I could get on the boat. It’s tougher than it looks.Sometimes, they’d catch two on the same breath.


I like to see them try this being twenty pounds over -weight and out of shape. That’s all I’m saying.


Actually, I did get the hang of it, and managed to pull 5 lobsters off of one trap. Almost held my own. (Tony only got 13 that time.)At 7am we had our first beer. At 10am we had garlic bread, sausages, hot sauce and baloney. We finished up at about 1pm.


Lobster sells wholesale about $22 BZE ($11 US) per pound. All in all, we probably took in 40 pounds – not a great day, but definitely fun.

Write the wrap up memo first

Wednesday, January 9, 2008 by Mike Nolan

Demand concise "future" summaries from your employees and consultants. Before you hire them, ask them to draft the “perfect world” wrap up memo – the one they will turn in at the end of the project. It should have three paragraphs : the problem, the action and the result.

If neither of you can envision the result, or agree on what might need to be done, you are probably setting yourself up for failure, or at least a big bill.

Here’s what we accomplished when asked to help a newspaper group when I owned Nolan Online Services. This is with twenty-twenty hindsight. We could have saved a lot of headaches if we had sat down and agreed on these three paragraphs form the beginning.

Problem:


Newspaper publishers in Oklahoma were losing automotive revenue to the web. Readers were turning to online sources for used vehicle listings. Classified advertising was declining, and moving to the web.

Action:


We formed a partnership, customizing our current automotive solution set to fit the needs of the newspaper group in Oklahoma. We created a consumer website, assisted in marketing plans and prepared a launch commitment effort. We trained key personal and assisted sales staff with initial calls. We provided turn-key online classified programs for private sellers. We monitored web traffic, automated credit card payment, and assisted with dealer set up.

Result:


65 dealers within 8 months, 70+ classified ads per month, plus additional web site revenue. The result? Significant additional revenue and stronger dealer relationships, higher retention, and cross fertilization of newspaper website.

As a result, we expanded into other states, including West Virginia, Texas, Pennsylvania, New York and Indiana. We also signed an additional publishing group in Ohio.

Military strategy for the start up

Tuesday, January 8, 2008 by Mike Nolan

Here’s a great, great speech. Thomas Barnett: The Pentagon's new map for war and peace

"We field a first half team in a league that insists on keeping score for the entire game. We can run the score up against anybody, and get our ass kicked in the second half. "

http://www.ted.com/index.php/talks/view/id/http:/themes/view/id/33

I won’t get into the political aspect of his speech, but it is a genius look at the state of military force in the world. Basically, he argues that we have an incredible ability to wage war. We just can’t do everything else. The second half of the game is killing us.

Does this sound like your business? I’ve worked with hundreds of small business people and Entrepreneurs, and taught Entrepreneurship to students in the U.S. and Europe. I’ve seen the same behavior in them as we see in the U.S. military.

You create a business that kicks butt. Nobody can touch you. Phenomenal growth. Then, in the second half, you lose. Other guys wait patiently for you to define the business, and with a deeper bench, hand you your lunch.

Why?

Most people plan on how to start a business. Most fail at planning on how to keep their business.

Contact me if you are interested in finding out what I’ve learned about staying in the game, and executing winning exit strategies.




Labels: , , ,

Customer Service

Wednesday, January 2, 2008 by Mike Nolan

I really like examples of great customer service. Here’s one:

I recently updated my antivirus software. Paid by CC. Got all the usual emails thanking me, etc.

Two weeks go by, and I get this email:

Dear Customer,

This e-mail is not a new bill; it is meant to help
you to identify the charge that will appear on your credit card statement
shortly.

element 5 processes orders and collects payments on
behalf
of GRISOFT LIMITED.

On 25-DEC-2007, you bought the
following
product from GRISOFT LIMITED and paid for them by credit
card:

License Renewal AVG Anti-Virus Network Edition 5 licenses
(2
years)

The order stored in our system under order no. 17…
How great is that? Didn’t cost them much of anything, and sure enough, I was scratching my head trying to figure out what the heck I had spent $85 bucks on labeled “Element 5.”

Cool.