I really like examples of great customer service. Here’s one:

I recently updated my antivirus software. Paid by CC. Got all the usual emails thanking me, etc.

Two weeks go by, and I get this email:

Dear Customer,

This e-mail is not a new bill; it is meant to help
you to identify the charge that will appear on your credit card statement
shortly.

element 5 processes orders and collects payments on
behalf
of GRISOFT LIMITED.

On 25-DEC-2007, you bought the
following
product from GRISOFT LIMITED and paid for them by credit
card:

License Renewal AVG Anti-Virus Network Edition 5 licenses
(2
years)

The order stored in our system under order no. 17…

How great is that? Didn’t cost them much of anything, and sure enough, I was scratching my head trying to figure out what the heck I had spent $85 bucks on labeled “Element 5.”

Cool.

This entry was posted by Mike Nolan, on Wednesday, January 2, 2008. You can leave your response.